Images are either the property of, or used with permission by, the LEGOLAND Parks. Sea Life opens everyday: 10:00 - 18:00. Reserve N Ride tickets do not give choice of seating and may still incur a wait time. FREE breakfast daily**. (s20), LEGOLAND ApS | stvej 10 | DK-7190 Billund | VAT: DK36887613, Step into imagination and discover the LEGO magic everywhere, LEGOLAND bids cool princesses, brave dragon knights and mad wizards welcome. Best thing I ever gave them was the Lego hotel and next am the Lego park! Those suppliers provide these services in accordance with their own terms and conditions. Carlsbad, CA 92008 Gulf Beaches. While proof of vaccination is not required, the California Department of Public Health strongly recommends that all guests be fully vaccinated or obtain a negative COVID-19 test prior to entering theme parks. Membership does not guarantee admission during periods of high attendance. I will insure you are 100% satisfied with our resolution. Book your San Diego vacation now. The date change and refund information above outlines our policy surrounding LEGOLAND California Resort park tickets and is not applicable to LEGOLAND Vacations Hotel bookings. The kids loved it and so did we! FREE admission for California Classroom Teachers and discounts for family and friends if you present your valid teacher ID on select days of the year. If there is time to do so before departure, we will offer you the choice of the following options: Bookings with Trip Protection Plan or Flexible Cancellation: (b) Rescheduling to a later date without penalty; or. Your contract:A binding contract between the purchaser and LEGOLAND New York LLC comes into existence when the final page of the booking confirmation procedure gives you a confirmation number. If you or anyone for whom you have purchased a Pass under this Contract is suspected of violating any provision of this Contract, any of the Membership Terms and Conditions or any other rules, regulations or policies, LEGOLAND may suspend the Pass held by such person or persons on a month-to-month basis subject to LEGOLANDs investigation of the alleged violation. I would also be very grateful if you would be willing to share with me a few more details of your interaction with the reservations agent and address any concerns. Book your San Diego vacation now. Similarly, admission tickets and vouchers purchased for LEGOLAND New York Resort are only redeemable at LEGOLAND New York. Please note: if you made your booking within 5 days of arrival, Trip Protection Plan was not offered because you were already inside of the no cancellation/no change period. Mid-Atlantic Beaches. He said Nana that was my very best birthday ever thank you, Nana. But rooms are incredibly expensive for 1 night and nostalgia wears off after a couple visits. Legoland Malaysia address: 7 Jalan Legoland, Johor Bahru 79250 Malaysia. Enjoy unlimited access to Theme Park apart from Restricted dates which apply as follows: 1-31st March, 1-30th June and 1-31st December. Parking:Parking is always at the vehicle owner's risk. Benefits by Pass type may be found at: Pass Holder Benefits. Address: Physical Address: Space Commerce Way, Merritt Island, FL 32953 2021 The LEGO Group. The Passes must be presented to LEGOLAND for admittance into the LEGOLAND New York Resort. Skip to main content. 668 DKK. 3.1 The exact scope of the contractually agreed services is defined by the service descriptions provided at the time of booking and in the booking confirmation. You must also write to our Guest Services Team at the address listed below within 28 days of the end of the visit to the attraction, giving your confirmation number and full details of your complaint. Please note that the LEGOLAND Vacations Trip Protection Plan is not a typical travel insurance. J. Privacy: Any and all data communicated by the customer will be handled and processed by LEGOLAND Vacations in conformance with applicable data privacy regulations. 2. Prices, times and schedules subject to change without notice. THE LEGOMOVIE & LEGO Group & Warner Bros. Entertainment Inc. All Rights Reserved. Select Annual Pass. Payment:Full payment is required at the time of purchase. Refunds may take 1-2 weeks to process. The LEGOLAND Parks also assume no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site. This was incredibly disappointing, considering how strict Disneyland is and other parks, that would never happen there. To Cancel please call us at 888-690-5346. Cap'n Looty in the restaurant kept the kids entertained with stories and sea shanties a plenty to keep them entertained. Discover the best 2023 Legoland Discovery Centre Dallas Saint Patrick's Day voucher codes, discounts and deals at UseVoucher. No cancellations, changes or refundsare allowed within 5days of arrival. Once payment is received, room rates are guaranteed unless modified. Step into the playful world of Peppa Pig for the ultimate adventure! Any litigation, action or proceeding arising from your contract with us shall be brought exclusively in the federal or state courts residing in San Diego County, California and by entering into a contract with us you submit to the jurisdiction of those courts. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. And if you've ever dreamed of spending the night at LEGOLAND, LEGOLAND Hotel and LEGOLAND Castle Hotel at the Resort are open and less than 2 miles from the nearest beach. The voucher value does not expire. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date. I. Failure to meet any special request will not be a breach of contract on our part. (c) Accepting the cancellation, in which case you will receive a full refund minus the non-refundable Trip Protection Plan or Flexible Cancellation fee. 3.2 Tickets to a theme park included in a travel package only entitle the holder to make use of the goods, services, and attractions included in the travel package purchased. You must write to our Guest Services Team at the attraction you have visited, within 28 days of the end of the visit to the attraction giving your confirmation number and full details of your complaint. Payment Policy:Full payment of total reservation amount is due at time of booking. Can I cancel my booking? The staff were so accommodating-letting us check in a little early (one of the "Friends" called us to let our granddaughters know our room was ready).The scavenger hunt through the hotel was a hit and the buffet breakfast (included) and the buffet dinner (extra) both amazing. All parks are open during Public Holidays (10:00 - 18:00) Check the LEGOLAND Malaysia opening hours before your visit for up-to-date information. Please check the Annual Pass exclusions set out in Term 6 before your visit. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes. Any verbal notification must be put in writing as soon as possible. 12. LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure and LEGOLAND are trademarks of the LEGO Group. Registration No. No cancellations or modifications are allowed within 5 days of arrival. If you do not use the Wallet; you will need to have both documents available at park entry. We cannot accept any liability or associated costs if you are refused entry onto transport or into the attraction country as a result of failure to carry correct documentation. In the event of cancellation or no-show, all monies are forfeited. Although we will endeavor to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. LEGOLAND Kids Go Free The LEGO Movie 2 DVD. At the end of the purchase process, you are asked to confirm that you have read and agree with our Terms and Conditions. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options. Please note if you have more than one pass type in your group you will need to . >> Buy now. All bookings must be made online via the Site. Any such additional amounts will be due as described in Section III(B)(2), above. Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned. the act(s) and/or omission(s) of a third party; or Skip to main content. Contact us through theHelp CenterorLLF.Experience@LEGOLAND.com. There are six other LEGOLAND Parks in the world - LEGOLAND Billund in Denmark, LEGOLAND Windsor outside of London, LEGOLAND Florida in the U.S., LEGOLAND Deutschland in Germany, LEGOLAND Malaysia and LEGOLAND Dubai. The LEGOLAND Parks maintain the Site for your personal entertainment and information. Coming soon - LEGOLAND Japan and LEGOLAND New York! It is not a standard or expectation from us to have anyone go through the difficult process you experienced to cancel your reservation. If you wish to cancel only some of the Passes after the initial twelve (12) month period, you may do so by calling LEGOLAND at 760-786-0034 or emailing experience@LEGOLAND.com. LEGOLAND Resort Hotels and select partner hotels resort fee and parking due upon arrival. FREE Bonus! Any changes to your reservation are subject to availability and new room rates may apply. Please check our operating calendar in advance. 1 day of family fun. In the event of cancellation or no-show, all monies are forfeited. The Site is owned and operated by Merlin Entertainments Short Breaks LLC dba LEGOLAND Vacations (hereafter LEGOLAND Vacations). Annual passes are available from $12.99 per month (if you're a Florida resident) or $149.99 for the year (if you live out of state). Our 3 year old was somewhat limited in terms of options for rides, but there was still plenty to keep her occupied. One UK Ltd/Hasbro LtdPeppa Pig created by Mark Baker and Neville Astley, Advance purchase prices. They are torn and missing sections. Legoland Florida guests may change dates on date-specific tickets but . Unless and until specifically confirmed, all special requests are subject to availability. Cancellation Policy for Reservations with Trip Protection Plan: If you opted to purchase Trip Protection Plan, you may change or cancel your reservation up to 4 P.M. Pacific Time 5days prior to your scheduled arrival date. 2.2. The voucher value does not expire. Come play your part at LEGOLANDCalifornia Resort, located just 30 minutes north of San Diego and one hour south of Anaheim. Prices, times and schedules subject to change without notice. Special Requests and Medical Problems:If you have any special request, you must advise us at the time of purchase. Here, you can experience the big wide world in mini format and delight in seeing the recreations of famous . Cancellation protection covers the period from the time when payment is made for both the stay and the protection until the time when you move into the holiday residence. 13. What happens if it rains or theres inclement weather during my visit? Cancellation Policy for Reservations made within 5 days of arrival or without Flexible Cancellation: If you made your booking within 5 days of arrival or did not opt to include Flexible Cancellation, no cancellations, changes or refunds are allowed. In this context, acute illness covered by the protection is understood to be a newly arising illness, justified suspicion of a newly arising serious illness, or an unexpected worsening of an existing or chronic illness. Parking: Parking is always at the vehicle owner's risk. This means that if you wish to annul the purchase of cancellation protection, you must inform LEGOLAND ApS of same within 14 days of having made the purchase. Hold on to the ticket you scanned to enter the Park on your original visit. No cancellations, changes or refunds are allowed within 5 days of arrival. . Price per person. However, the LEGOLAND Parks make no warranties or representations as to the accuracy of the information. LEGOLAND Vacations reserves the right to cancel reservations due to lack of valid credit card payment and/or deposit. You may not, however, copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of the Site including the text, images, audio and video for public or commercial purposes, without written permission from LEGOLAND Vacations. Day Ticket Book now from RM69 . We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. If cancellation or no-show occurs then all monies are forfeited. LEGOLANDHotel, Manager at LEGOLAND California Hotel, responded to this review. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 12 below. Looking for help with an overnight stay? Add nightly children's entertainment, interactive LEGO features throughout and early access to LEGOLAND Park for Hotel guests and it's the LEGO experience you've always dreamed of! Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Failure to meet any special request will not be a breach of contract on our part. If you use the link on your confirmation email you won't need any additional information. The Passes are valid for one year and will include the applicable expiration dates on the Passes. Any goods, services, or attractions expected to remain unavailable for prolonged periods are normally identified in postings at the park gate. Please see our partners for more details. 2021 The LEGO Group. Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned. Sign up to receive our awesome email newsletters, including all the latest news and exclusive offers! If we have to make a significant change or cancel, we will tell you as soon as possible. For a first time stay at the LEGOLAND hotel it is great. & Lucasfilm Ltd. Sign up to get early access to our Annual Pass sale! Cancellation Policy for Reservations with Trip . At the end of the purchase process, you are asked to confirm that you have read and agree with our terms and conditions. Teacher Appreciation Days Discount Tickets 2023. We look forward to a future stay. The Cost of your Reservation: We are committed to providing great value offers on accommodation packages. What will you do first? We paid the $25 flexible cancellation fee upon booking, because there was a small chance that we would have another commitment. 3. For LEGOLAND Vacations assistance, please contact 888-690-5346 for more information. All payments shall be made in US Dollars. Extend the theme park fun into your stay with brick-tastic interactive activities specifically for kids & their families, designed by the same team behind all of the theme park shows and fun, available daily at the on-site hotels! You will need your order number and the email address you used to make original reservation. Thank you for pointing out the customer service you received at the hotel, our staff is honored to have received an exceptional rating from you!As you mentioned in your review, our hotel does experience a high number of visitors and therefore it is critical for us to do a better job maintaining our hotel looking fresh and clean at all times. 2.1. If youd like to change your date, please contact us ahead of time at experience@legoland.com with your order number and preferred available date. Awesome Awaits. 2. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised by us on the Site and we have not agreed to arrange them. Changes or Cancellations by Us: Occasionally, we have to make changes to and correct errors and other details both before and after purchases have been confirmed and cancel confirmed purchases and we must reserve the right to do so. What is the point of the hotel? The customer service is always exceptional, esp in the Hotel. If cancellation occurs by 4 P.M. EasternTime 5 days prior to your scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Trip Protection Plan fee. Separate sleeping area for kids in EVERY ROOM. If cancellation occurs by 4 P.M. EasternTime 5 days prior to scheduled arrival date, then deposit is refunded in the original form of payment, minus the non-refundable Flexible Cancellation fee. In any event, you the holiday residence tenant must immediately inform LEGOLAND ApS and return the rental contract together with the documentation requested in item Special conditions above. Luckily one of the other workers could see my stress and frustration at this moment and offered to watch it. ; Pre-booking is essential, all guests must pre-book online prior to visiting, Annual Pass time-slots are subject to availability ; Children and Adults will need to bring along socks to play in our soft . LEGOLAND Vacations may remedy the problem by providing you with another service of equal value. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. All Annual Passes are subject to any applicable exclusion dates. 1. We will do so as soon as we become aware of the error. Facemasks are no longer required, but are recommended for all individuals. If you choose to purchase cancellation protection less than 30 days before the start of your stay, there . Completing a travel contract with LEGOLAND VACATIONS in no way conveys any license or permission to use any copyrighted or trademarked images, photos, brand names, logos, etc. The confirmation will be sent to the email address which you enter/provide at the time of purchase. There will be an additional 3% charge for "foreign transaction fees" to all web ticket purchases. (5) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers.