staysure customer service

#wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Your agent was fine, but your system baffles me. Sunday 25 December: Closed When is a time you've been in a difficult situation and how did you solve it? })(); Policy purchased, but I am not happy. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Warm regards,Vicki. Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} left: 0 !important; Bedford Road, We encourage our colleagues to speak up and stand by our values of being genuine and caring. .wsite-button-large .wsite-button-inner {font-size:14px !important;} Therefore i lost out on the deal. .wslide-caption-text {} Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. } This place has lost all hope. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered The Embassy were amazing. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"

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\n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, Have a fantastic holiday. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote If youd prefer to speak to a member of the team on, please call us on: Check out what 241,874 people have written so far, and share your own experience. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. Britannia House, function initCustomerAccountsModels() { Because of this we were able to answer medical questions with out being flustered and accepted the quote. _W.customerLocale = "en_GB"; First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Will definitely be dealing with Staysure in the future for my holiday cover. Warm regards,Ross. achieve performance targets across their product portfolio. achieve performance targets across their product portfolio. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. The process to get the policy on my smartphone is too convoluted - passwords etc. Have a fantastic holiday. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Fantastic service with a lovely consultant. document.dispatchEvent(initEvt); 2023 Resolver Consumer Online Limited. Simple! Thank you for posting a comment. Companies can ask for reviews via automatic invitations. Also, for some of our insurers we may receive a profit share payment if they Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. _W.storeCountry = "GB"; I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Do you agree with Staysure Travel Insurance's 4-star rating? Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. Find out how we combat fake reviews. Finally I started a new booking and was successful in receiving a quotation which I accepted. a:link, We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Despicable service from dishonourable people. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Dear Geoffrey Brooks,Thank you for your 5 star review. Consiglieri Park Estrada Consiglieri Pedroso, I had to deal with an out sourced company. You may change your settings at any time or accept the default settings. _W.storeName = null; Grandchildren did not have to suffer for me. Know your worth dont let money make you settle in a job who doesnt care about you. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. If there is a problem with the password chosen this should be explained. Sometimes the Customers are not vey nice. Anonymous Employee in Northampton, England, I applied online. It goes against our guidelines to offer incentives for reviews. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. Will look around for my next policy. Thank you for your feedback and sorry to read your comments. Dear WAMM71,Thank you for your 5 star review. . However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. function initFlyouts(){ The initial purchase was fine. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv if(document.createEvent && document.addEventListener) { Were available during the following times: Not a good experience. .wsite-image div, .wsite-caption {font-size:18px !important;} New management pushing all good long lasting staff out. Thursday 29 December: 8:30am 8pm No progression here unless your good friends with the senior management. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Best and worst companies at resolving issues. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. width: 100% !important; But your website/automation are pretty poor, so only 3 stars. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Thanks for your feedback. right: 0 !important; We are remunerated by commission for the arrangement, service and renewal of Lack of direction from middle management and above. See if we've answered your question in our Covid Help Centre . initPublishedFlyoutMenus( document.documentElement.initCustomerAccountsModels++ My dad died whilst abroad, he was insured with stay sure. Date of experience: March 13, 2016 They pick and choose who is significant to you when they pass away. These can take up to 7 working days to get to you. Unhappy with your Staysure experience? your insurance policy. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. .galleryCaptionInnerText {} Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. If youd prefer to speak to a member of the team on, please call us on: The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. } ) Kind regardsSophie. The advisor was very helpful and explained the various options available. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. Last updated: 16 November 2020 Then there was pressure to involve fiends to purchase Staysure insurance. Get in touch with us if youd like to make multiple changes to your policy. We are remunerated by commission for the arrangement, service and renewal of .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { - Monday - Friday: 8.30am - 8pm Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Search job titles. Replies to negative reviews in < 24 hours. If you want to claim on your policy you should contact the Dont use this company. Warm regards,Ross, Information provided by various external sources. .blog-header h2 a {} Wed like to hear from you. Companies can ask for reviews via automatic invitations. .wsite-footer blockquote {} (function($) { Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. Worked for this company and had a bereavement. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Get in touch with us if youd like to make multiple changes to your policy. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) 2 Staysure Customer Service interview questions and 2 interview reviews. com_currentSite = "952359298347476581"; This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Customer Service Representative interview process at Staysure. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Staysure is a trading name of TICORP Limited. Didnt have to wait very long to be answered. Customer Services Manager, Thank you for your feedback. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Resolver is a totally free service that you can use to complain effectively. USED to be a great place to work. The training team show intense favouratism. (But perhaps that was because I wanted to spend money!). .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} left: auto !important; I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. achieve performance targets across their product portfolio. 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