Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). 2.9 Seller's Confirmation Obligation. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. 5.4 Making Adjustments. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Selling a type of mobile ticket and transferring it to the buyer. Is commercial property a great value investing opportunity? I got food poisoning while eating out, can I get my money back? Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. To register, You must provide your real name, address, phone number, and email address. 2.10 Collecting Payment. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. After you raised a dispute did paypal stop or refund deduction from card? Viagogo should be the subject of a full criminal investigation.. the price it is sold for on the primary market). 6.8 All Sales are Final. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. 1.1 Introduction. Are investors underestimating the impact of rate rises? Buyers: viagogo charges a service fee on top of the ticket price. 2.8 Notification. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Start selling with Amazon. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 2.1 Requirements. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. How do you find a good accountant? You will need a username and password to access the Site and use the Services. PREAMBLE Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Yes No Contact Customer Support Regional Settings You'll need to call your local bank to see if they cash out I bonds and their requirements for . These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Instead, write to them again: restate your claim, and the reasons for your complaint. Why can't I see my order or sale in my account? 7.3 Additional Policies. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. 0. The comments below have not been moderated. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. Piggyback tickets may not be sold in the same listing. 2.15 Claims under the viagogo Guarantee. You had also spent quite some time sending emails and making phone calls back and forth with the company. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Learn how. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. 1. $39.99 a month + selling fees. You may also file for a claim if your tickets are invalid or not accepted at the venue. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Viagogo says it paid me in November, but it has not turned up in my account. Sadly I could no longer attend on the new date which was in October 2021. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. If tickets are not consecutive, then the Seller must create a separate listing. Fast forward a few years, and the details she entered were still saved on your account. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. where did nick turani go to college brian buffini net worth 2018 According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. I want to return my goods, what are my rights? Almost all retailers now have an option to 'save this card for faster check-out next time'. TicketNetwork. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. The Sellers and the Buyers are hereafter jointly referred to as the Members. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. This website is legit and very popular in selling tickets for all kinds of events. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. What is the viagogo complaint handling process? Clear. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. Can I deliver the tickets using a different delivery method? Snoop Dogg Tour 2023. For American Express this is the 4 numbers on the front, right hand side of your card. When listing seated tickets, all tickets in the same listing must be consecutive seats. This rating has decreased by -15% over the last 12 months. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Ratings by category. City and Colour Concert Tickets. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. This does not affect our editorial independence. 2. Selling Mobile transfer tickets you bought on viagogo? The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. We take no responsibility for such issues. Why can't I see my order or sale in my account? Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. The tickets were sold in October for 180, but so far I have not seen the money. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Crucially in your case, this means. Red Hot Chili Peppers Tickets. 2.8 Pay & benefits. 2.4 Listing. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Pay by PayPal, a free service to pay online without sharing your financial information. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Note that this is separate from any Tax viagogo is required to charge on its fees. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. How to spot a fake, fraudulent or scam website. 3.3 Laws and Regulations. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. So its not int he sellers interest to sell fakes or not actually have the ticket. How do I change the email address on my account? Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. It can happen on any website where payments are taken. Sellers should use our automated online confirmation process. 2.3 Username and Password. All sales and bids are final. Selling ticket FAQs. If this is also unsuccessful We will not offer a refund. Theres a problem with my wedding venue or supplier - what are my rights? The Viagogo Platform allows contracts for the sale of Tickets to be concluded. As you could not provide the tickets for your sale 9799872, we have had to cancel this. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % That helps us fund This Is Money, and keep it free to use. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Hello has anyone had a successful outcome from viagogo through paypal. How do I unsubscribe from your newsletter? We do not control the information provided by other users which is made available through the Site. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. Please note this does not include any sales or value added tax that may be payable on viagogos fees. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . You also warrant that you own the tickets and are authorized to transfer or resell the tickets. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Visit the Payment Methods section to update the details. Viagogo says it does this but takes no other steps to prevent the practice. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Copyright (c) 2006-2023, viagogo AG. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Pay in 10,000 for bonus. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. The judge issued an injunction which prevents . viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. All. I can't see my Resale tickets available to buy on the website. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Report. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. Ask a question about Viagogo in Booking Services. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? In November, the firm was required to improve the information it gives to. How do I sell my tickets on the Ticket Exchange? Contact your bank or credit card company to verify the authorisation of payment to viagogo. How do I unsubscribe from your newsletter? If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Pay by PayPal, a free service to pay online without sharing your financial information. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. What are the viagogo Terms and Conditions? This content may be old or outdated. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. 2.14 Substituted Seat Locations. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. 6.7 Third Party Information. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 1 Complain to the ticketing website. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. How do I edit my listing? But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. We will also add sales or value added tax on our fees as applicable. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. If an event is rescheduled to another date, your tickets should be valid. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. Please remember that you will not be paid for this sale. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties.