Yes! Had a similar problem too, but haven't fixed it yet since I don't know who to call. Still no response from Fandango. We also accept Promotional Codes and Gift Cards. I never got a confirmation from it and on my bank account it said it bounced back. I tried 4 times prior to the expiration date to no avail. We use dedicated people and clever technology to safeguard our platform. MPAA For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Pleaseclick herefor further details on how to use your Fandango gift card. Lowe and behold I had an email in key spam account. Their credits DO NOT WORK when you go to book tickets. . In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. Need a receipt? Activate card. Just ridiculous. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . Absolute nightmare company! No, you cant. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. Gift cards can be purchased at all or our theater locations or online byclicking here. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. What Does the Fandango Refund Policy Say? No, the rating system is strictly voluntary and carries no force of law. Sorry, no bartering. How do you get more information about a rating? Please see the official rules below. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Wrote to them to get refund, no answer. We are proud to partner with studios to promote feature films and will run giveaways and social contests. Yes, it does. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. Paragon follows the MPAA guidelines for rated R movies which states: Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. *Excludes 3D and you must have your birth date registered. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. Our "bookings" (contract with film companies) are for one week only. Is Your Popcorn Gluten Free? On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. Before purchasing, we urge you . Will I Geta FREE Movie Ticket on my Birthday? Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. $70 spent and had to purchase new tickets to see the show. Applicants must also present a negative TB test or chest xray within 6 months of hire. for proof of age for each additional ticket being purchased. We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. When Fandango works, it's fine. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Online orders can be paid with Visa, MasterCard, American Express and Discover. I will never use this service again and I was shocked when. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. Bought 4 tickets using a gift card & balance going on my credit card. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. The page that is presented will provide you with pricing information, as well as student and military discount availability. Be sure to note the expiration date on your reward and redeem in a timely manner. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Please notify your group sales team member if you do plan on bringing in a cake for your event. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. 126. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. What is a Mobile Ticket? Restrictions may apply for Black, Yellow, Green, and Red Tickets. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten. View detailed list of Movie Club credit usage and renewals. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. About Us Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. To receive a military discount you must be an active or retired military veteran. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. Present the barcode on your phone to the usher at the theatre for admission. Open it in your web browserand start exploring the services we can offer. You have the ability to waive the service fees on Fandango with AMC Stubs. Does my theatre offer a student discount? Why Isn't a Certain Movie Playing at My Local Paragon Theater? For questions about gift cards check out or Gift Card FAQ. The only way I could get a credit was if I joined their VIP program. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. I was able to make a reservation immediately! AMC couldn't cancel it. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. 2006-2023 Viewpoints. Here are 8 tips for writing great reviews. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. When I click on the link, the webpage comes up only as text. No, the system is not designed to serve the function of "critic." How do I update/change my payment method in the Regal mobile app? Submitting a film is purely a voluntary decision made by the filmmakers. It was not the theater I had selected and we realized that when they could not scan the ticket code. In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). The ORP Directory Lookup is available for validation purposes. There Is Plenty DoNotPay Can Help You With! Children under 2 who do not require a seat are free. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Dolby ATMOS How Do I Change My Seats? AMC will not convert a paid ticket to an alist one. While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. I selected a theater and movie and went to checkout. I go back to Fandango and they are escalating the issue to a higher level. They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Before leaving the auditorium, please check around your seat for any personal belongings. 1/3 spots are taken by a bugged Endgame ticket. No record of transaction. I have reached out to customer service multiple times with no response. Phone # on the card went nowwhere, so I googled them. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. Visit your local theatre the find out details on matinee hours. Please call theatre for any local restrictions. The theater wouldn't accept Fandango tickets for a refund. At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. As long as you complete your request and submit it before the show starts, you are eligible for a refund. It is REGs policy to support the MPAA ratings system to the fullest extent possible. So, step right up for an entertainment treat. Yes! Should you wish to purchase more than ten tickets at a time, please place separate orders. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Claim your profile to access Trustpilots free business tools and connect with customers. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Sit back and relax while we do the work. I recommend no one to use this website. They lied and said that there had been a report of fraud and they refused to give me my money. And you NEVER get the "forgot your password" email. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. If you need assistance for any reason, please ask one of our theatre personnel for assistance. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. They see and acknowledge these, and see a failed transaction for Thursday the 25th @ AMC. Can I get some help here printing these tickets? This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. however i was able to use my credit by loggin in on my laptop to buy tickets. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). I had to re buy the tickets at the box office. For some reason, it showed 3 Avengers reservations, even though it should only show 2. What are the hours at the Chatterbox at Paragon Village? Can I Get a Fandango Convenience Fee Refund? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. Do You Sell Group Tickets? Senior tickets are valid for adults 60 years and older. Children under 3 are free except in reserved seating and recliner locations. But the purchase went through according to AMC cause it was using one of my reservations. Purchased Tickets for Wrong Theater? How can I find a copy of my confirmation email? You can receive refunds for tickets up to 60 minutes before the showtime. Select "My Tickets" to see your upcoming movies and showtimes. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Any purchase made with a gift card must go to the box office for refunds. 2018-02-10. false. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. The reservations page on AMC showed a ticket for Avengers Endgame on Thursday the 25th at 6 PM - this shouldn't be there. . The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. Completely fraudulent activity. REG will not sell tickets to any person under the age of 17 (18 where applicable). No images. Gift card orders cannot be delivered to PO Boxes. Those work just as well on a phone as they do on a piece of paper. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. I can promise you. You can check your gift card balance. Thieves. JavaScript is disabled. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies.
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