how to dispute ntta charges how to dispute ntta charges

To discuss your NTTA failure to pay tollway ticket with our experienced NTTA ticket lawyers, call 214-321-4105, http://planotrafficticketlawyer.com/wp-content/uploads/2017/06/NTTA-Ticket-Attorney-In-Plano.mp4, Get A Lawyer To Defend A Ticket From The NTTA, Hire A Lawyer To Defend A Ticket From The NTTA, Lawyers That Defend Failure To Pay Tollway Tickets, How to Protect Your Record From Speeding Tickets in Plano. As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. A "Contest of Notice" form is included on your violation notice, which you can fill out and return to the agency. I havent been on the toll road for three years, and Im the time since the registration block was placed on my account, my car was in the shop and not being driven AT ALL because it was broken. I was told if you do not use the tag for a year they will do that. How can this be? Good Friday - April 7 & 8 Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. I received a letter from a collections agency to the amount of $42.17 - I called NTTA to ask about the charge and they informed me that it was a charge from back in 2015 to the amount of $7 that was unpaid. I have a picture as proof, Desired outcome: This article was written by Jennifer Mueller, JD. % of people told us that this article helped them. New comments cannot be posted and votes cannot be cast. You can contact me via email at [protected]@gmail.com. To make a long story short; I recently had to move from Chambers county to Tarrant county and did not have access to my mail for several months. Although hearings typically are less formal than an actual trial, you will exchange evidence with the administrative board. endstream endobj 49 0 obj <>/Metadata 2 0 R/Pages 46 0 R/StructTreeRoot 6 0 R/Type/Catalog>> endobj 50 0 obj <>/MediaBox[0 0 612 792]/Parent 46 0 R/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 51 0 obj <>stream I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. New comments cannot be posted and votes cannot be cast. Is their a more formal resolution process to get simple matters resolved? You need the following information to dispute a transaction: Date of transaction. NTTA will not accept payment and they continue to add charges. The driver of that car ran up toll bills of nearly $700. The ability to dispute a credit card charge is a powerful consumer protection meant to prevent you from having to pay for billing errors. This article is intended to help those that are dealing the NTTA violations and/or citations. The supervisor assured me I was paying for both the Zip Cash and Tolltag. Contact the agency that assessed your violation to find out the methods available to dispute the violation. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." After you have clicked the "Learn More" button, you will be taken to the "Locate Your Statement" page. I think there used to be some roads that only accepted one or the other, but that is not the case anymore. Charge a decent rate. NTTA is a foreign-owned company. Which is the best romantic novel by an Indian author? If your case is complicated, our review may take longer. NTTA gets to collect on all the ridiculous late, admin, and whatever else fees, and TXDOT gets the money from all the citations that are wrongfully issued. The license plate number listed on the bill is PGP-3495 Texas and the vehicle is a 2021 RAM 150. NBC 5 Responds is committed to researching your concerns and recovering your money. How to Dispute a Toll Road Violation: 13 Steps (with Pictures) Driving Vehicles Toll Roads How to Dispute a Toll Road Violation Download Article parts 1 Scrutinizing Your Notice 2 Registering Your Dispute 3 Requesting a Hearing Other Sections Related Articles References Article Summary Written by Jennifer Mueller, JD We may send additional relevant information and comments while we research your concern. 3 Children Killed, 2 Wounded in Ellis County Home; 1 in Custody: Sheriff, Texas House Plans to Pass Largest Property Tax Decrease Ever,' Speaker Phelan Says, Actor Tom Sizemore, of Saving Private Ryan,' Dies at 61. 75093, : The Harris County Toll Road Authority (HCTRA), can be contacted on their customer care service for toll disputes on their toll facilities or for, : The Central Texas Regional Mobility Authority (CTRMA), requires you to fill up their Toll Violation Defense Form, Disputing toll of toll pass network in Texas, Texas Department of Transportation can be approached with their online inquiry form. ZipCash is just one of two ways to pay for NTTA toll road use. The Toll Operations Division (TOD) is responsible for developing, operating, and maintaining TxDOT owned toll roads. Under Texas law you may be able to dispute these charges if you meet one of the following criteria: The NTTA says it's an issue with the Tx Tag department. The Illinois Tollway gives you two ways to dispute a license tag image: You may either state that the plate is incorrect, or that the image is missing. This 2011 Honda CRV no longer belongs to me. Keep in mind that you're still liable for the violation even if someone else was driving your car. Part 2 Part 2 of 3: Registering Your Dispute Download Article Call the customer service center. Claim it and get a lot of features. For example, if you receive a notice of violation from the Illinois Tollways, you can download an affidavit of non-liability form from the tollway's website, which you can fill out and submit. The NTTA processes payments for TollTags, TxTags and EZ TAGs. Monday - Friday: 8 a.m. - 5 p.m. Explain your situation, and ask for their intervention. By mail: Download the dispute form. However, if you recently sold your car or it was stolen, you won't have to pay the toll. Share your photos and videos with others to prove the truth of your words. The state law allows, but does not require, agencies to let veterans ride for free on its toll lanes. To know tolls between any locations across, Texas toll roads, bridges or other toll facilities, Disputing toll of tolling agency in Texas, : The North Texas Tollway Authority (NTTA) has an Ombudsman, program to deal with toll disputes on their toll facilities or for, Address: 5900 West Plano Parkway, Plano, TX. NTTA is dedicated to the highest standards of integrity and transparency. Sign up for our News Headlines newsletter. and our I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. You have four options: (1) Call the Customer Service Center at 1-800-745-3727 (2) Stop by one of the four full service stores in Oklahoma City, Tulsa, Midwest City or Walters (3) Go to one of our Limited Service Facility partners around the state (4) Set up and use an online account through pikepass.com. Our Ombudsman reviews customer concerns impartially and without bias. (Im assuming I received the letters at the address there because that is the County/ address where my car is registered) When living in Chambers I rented from a friend and she didnt tell me that I was receiving mail at that address since I moved. Because your case was turned over to a collection agent, you will need to contact them directly to discuss your case further. It's starting to feel less like a misunderstanding on my part and more like a scam. I am writing another complaint about actually calling into the office and resolving a bill over the phone. 3. However, failure to show up in court can land you in jail. Archived post. I tried, but when I put in the information, it was NOT under my name. Fact #3 - I was not in the Dallas area in the month of July. Texas toll calculators for cars, trucks, SUVs, RVs and buses. This will surely increase the credibility of your complaint. They are scammers & they only toll authorities I ever have a problem with please be aware dfw ntta is scammers & I will get a lawyer if needed. Copyright 2023 NBCUniversal Media, LLC. I have toll tag and have for many years In August 2022, I received a zip cash bill for $2.61. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. Thanks to all authors for creating a page that has been read 121,648 times. Instead, NTTA sent me a SECOND notice for non-payment, charging me $35 to pay the $2.94 toll. Get updates on whats happening in North Texas to your inbox. Fact #2 - I do not own nor have I leased a RAM truck in my life. In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. Please call or write us at any time for an update. ZipCash customers receive bills monthly and have 25 days to pay the invoice. The signs that show the charges come too late. When you complete your forms, attach any documents or other information that you intend to use as evidence to support your claim that you are not responsible for paying the toll or penalties. If you have a dispute or question about a letter you received from Professional Account Management, LLC (PAM) regarding outstanding violations, the FasTrak Customer Service Center is unable to assist you. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. P.O. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. You wont get arrested, no matter how many of them there are. On the Account Activity page, find the appropriate order or transaction, and then click Details. You can get in touch with an ombudsman by phone at 469.801.3662 or NTTAOmbudsman@ntta.org. Reimburse me for the Kansas charges. Central Texas Regional Mobility Authority (Mobility Authority) If you do not have an electronic tag and you drive on roads operated by the transportation agencies above, you might receive two separate bills, depending on which roads you use. If youve received a toll road violation notice for someone else, for a car you sold, or for a toll you already paid, you can dispute it by phone or mail. https://www.fhwa.dot.gov/policyinformation/tollpage/t1part3.cfm, https://www.txtag.org/en/about/faq_bills.shtml, https://www.thetollroads.com/ontheroads/commonquestions/toll-violations.php, http://www.wsdot.wa.gov/GoodToGo/faq_NOCPViolations.htm, http://www.peachpass.com/toll-violations/. Resolving chargebacks takes time and patience, but by sticking with it, being responsive and providing full and proper documentation, you can avoid financial loss to your business. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. The vehicle was reported stolen before the toll transaction occurred. Conviction of this crime leads to fines, and youll also have to pay extra court fees. org, or by mail at 5900 West Plano Parkway, 550, Plano, TX 75093. I call to dispute a billing that was sent to me 1/12/2023 in the amount of $5.07 and spoke with kim regarding the matter as i have not been to Texas on a tollway at anytime when visiting texas period so they must gotten my information from a frontage rd cause i don't travel on any tolls roads. We sold this vehicle to the to the customer listed on the bill. Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. Fact #5 - D&M Leasing company is not located at my address in Louisiana. Ripoff Report on: NTTA - Ntta north texas tollway authority billing scam mailing. Effortlessly add and highlight text, insert pictures, checkmarks, and icons, drop new fillable areas, and rearrange or delete pages from your document. To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. As the North Texas Tollway Authority creeps more and more into our lives, drivers continue to have fits over steep fees levied when toll bills arent paid on time. Desired outcome: NTTA Payment Locations. What are the Goth Kids called South Park? The NTTA says that the invoices are sent to the listed address in government records and that the vehicle's owner is responsible for updating the registration. If this was any other agency, increasing the amount of money owed after reporting the amount to collections would be illegal but NTTA seems to think theyre above the law. That bill said start saving now with a $20 toll tag. The gentleman drove to Oklahoma and picked up the vehicle on a trailer. 03. I escalated to ensure all items were being paid in full. The NTTA says it's an issue with the Tx Tag department. Forms typically are made available online or by contacting the appropriate toll agency or board. NTTA has violated my Civil Rights, American with Disability Act and Texas Transportation Code 372.053 SEC 372.001 as NTTA ignore my request for a hearing. By phone: 469-801-3662 By email: @email In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. I received so many complaints from readers about the NTTA over-billing commuters for late toll . I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. The vehicle 2006 Kia Sportage was transferred in July 2022. I called June 24 and provided both the regular toll tag account information and the Zip Cash bill information. Before you call, have all the information ready - move date, original charges, etc. If the tag in the image is not your license tag, you also should be able to dispute the violation and have the violation waived. I received my registration in the mail as normal last year but it had a TOLL SCOFFLAW: N TX TOLL AUTHORITY flag on it. Scan this QR code to download the app now. Include your email address to get a message when this question is answered. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Because the previous rep didnt do her job right, i have to pay expensive fees. I want information on how to check for outrageous toll charges in advance of a trip. After you submit your request, we'll send a confirmation with your case ID and you'll receive follow-up communications with the outcome and any effect it might have on your account. How to contact the NTTA Ombudsman. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. Keeping in Contact We completed the form for the DMV online. That photo is transmitted to the state Department of Motor Vehicles, which provides the name and address of the registered owner of the car. References. how to dispute ntta charges fort bragg donsa 2022. rogan o'handley education Navigation. Call the customer service center. If this is the risk of getting on a toll road, it's simply not worth it. A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. Memorial Day - May 27 & 29 Learn more about accepted electronic tag options. Regarding Labor Day 2022 trip. This complaint was posted by a verified customer. This crazy the billing period stated was between 12/25/2022 to Can you believe this. Typically you can find a dispute form at the toll road operators website that you need to file a dispute. Usually, there will be a straightforward and user-friendly way to dispute a charge over the phone, on the web, or through their online banking app. I called NTTA and explained the vehicle was sold prior to these tolls. Many of these toll roads have automatic payment systems to smooth your commute and reduce the jams created by requiring drivers to stop at toll booths. I made the trip to Texas from Kansas and back over Labor Day 2022. An entity with this type of power must be kept in check and it takes a lawyer experienced and knowledgeable with the Texas Transportation laws that apply to these types of cases. I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me. For tolled locations where automatic passes are used, if a driver passes through without using one of the pass accounts, a photo of the license tag is taken. Desired outcome: ZipCash customers with invoices can pay through the online Customer Service Center, through the mail, in-person at an NTTA Customer Service Center, by calling 972-818-NTTA (6882) or visiting a participating Regional TollTag Partner location.. Is NTTA owned by China?