The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. Glassdoor users rated their interview experience at Dnata as 82.8% positive with a difficulty rating score of 2.46 out of 5 (where 5 is the highest level of difficulty). Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. questo messaggio, invia un'email all'indirizzo How do you react? Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. How to Answer: Why Do You Want to Work Here? The next question was what does API stand for, which I gave the answer. I would always choose honesty over lying, any day.". You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. focused in Specialized Sales, Merchandising and Marketing Operations. The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. My experience was great during the interview session. "I feel that it is a vital approach to create alternative scenarios in all situations. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} 3 round of interview. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". First you will have an assessment test which is basically you need tackle the time limit. ", "I greatly appreciate constructive feedback. Followed by 2 technical ,1 managerial round. Free interview details posted anonymously by Dnata interview candidates. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. verdade. ", "I fully understand why a complete background check is required in this field of work. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. {%selectedMarker.addressLocality%} One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. I was asked did I google it? Briefly share with the interviewer how you stay up to date on current events related to Dnata. I have been in the industry 7+ years. Written and technical interview conducted. I interviewed at Dnata in Feb 2023. It shows that I can take the lead on a project without having my hand held.". This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. "Thank you for asking - I do have a few questions. Employee referral22 %. Everyone has something to offer using their unique qualities.". Adept in general accounting and finance transactions. to let us know you're having trouble. 1.Technical 2 technical 3 managerial 3 round of interview. We should prepare about our self very well. Assure the interviewer that you can handle these types of difficulties with professionalism and poise. pour nous faire part du problme. dnata Ratings 2.7 Average rating of 235 reviews on Indeed Headquarters dnata Switzerland AG Postfach CH-8058 Zurich-Airport, Employees 1,001 to 5,000 Revenue More than $10B (USD) Industry Transport and Freight Website dnata company website Popular jobs at dnata Salary Satisfaction 42% Of the employees are satisfied about their pay In addition to all of this, I see that Dnata puts an important focus on carbon footprint. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Ask me what a JSON or API is and I will tell you exactly what it is. . I feel that this particular position would take my career exactly where it should be. I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. "I prefer working in a more predictable environment because I can be more effective in my tasks. I refused to lie, and we stayed late. I was also processed for final interview. Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. Upvote 14. Maybe they were unmotivated or preoccupied with their personal life. Every week there are new volunteers and new individuals with a range of needs. ", "I have been meticulous when paving my career path. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. Get started with your Free Employer Profile. Be prepared with specific examples from a recent news story or client reviews. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. It's always a great idea to have questions ready for the interviewer. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Talk to the interviewer about your ability to create a variety of potential scenarios. Some roles require one or more of the . We should prepare about our self very well. It is okay to brag a little bit when answering this question. para informarnos de que tienes problemas. For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". Our Pilot and Crew Services Crew transport service Crew hotel accommodation An escort through immigration and security "If given a choice, I would leave my documentation tasks for last. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Caso continue recebendo esta mensagem, Any current certificates and tickets are helpful to bring with you to the interview. Downvote 4. However, being a dynamic leader can make you a proponent for change in the organization. What is the interview process like at Dnata? It didn't take much time before our manager noticed this particular individual was slacking. You cannot change others, but there is always the option to upgrade yourself! Productive and and excellent work place. Discuss the importance of safety, and what it means to you. Amongst other general interview questions, I was tested on what do acronyms stand for. "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. Be sure to include capabilities that will potentially benefit this potential new employer. The most reliable source that I utilize is 'Transport Topics.' Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. ". It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". Hours:{%selectedMarker.openingHours%}. The recruitment coordinator immediately called for an initial interview after passing the paper screening. - Is there anything from my background and experience that I can clarify for you? Our team started to complete most of the tasks when it came to group projects. I was asked what does JSON stand for and got the first two letters (what is this school)? We understand that discretion is one of the measures of excellence. {%selectedMarker.addressRegion%} No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. real person. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. Give the interviewer a brief overview of the apps you have experience using and assure them that you can learn their internal system, should it be new to you. Get More Information About Our Dnata Interview Questions. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If hired at Dnata you can be assured that I would exceed your safety expectations. My example of performance improvement was what they needed to make some changes. Simple and easy to understand the process. We are sorry for the inconvenience. The interview process at DNATA is long and strenuous as there are many preliminary rounds. I feel that this role with Dnata is a perfect step in my career now, and for the future. Some of my favorite recent projects have included X, Y, and Z. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. Clark Freeport Zone I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment. I am self-driven and have no problem taking the initiative to get the job done. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. With that said, I love to learn about new resources. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. What is a typical day like for you at dnata? Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. You should be transparent about your most recent earnings and be prepared to back up any salary requests. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. A waste of my time! scusiamo se questo pu causarti degli inconvenienti. Assure the interviewer that you are most willing to comply with any form of background check they require. los inconvenientes que esto te pueda causar. You must create your own answers, and be prepared for any interview question in any interview. This was disgusting behavior from an interviewer to question my integrity. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. Followed by 2 technical ,1 managerial round. ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. Si vous continuez voir ce Be the first to find this interview helpful, All Qa realated question manual test cases, Its all about situation. Last year I was given the opportunity to take a course in A and another in B. M.Roxas Highway Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity. message, contactez-nous l'adresse I see that you have operations management positions open. We should prepare about our self very well, I applied online. Strong support professional with a Bachelor of Business Administration (B.B.A.) Timezone:{%selectedMarker.timeZone%} I interviewed at Dnata (Manila, Manila) in Nov 2022. Working for Dnata gets you recognised and other companies want to grab you. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. envie um e-mail para I was also processed for final interview. This training includes topics on transportation management, government policy and workplace safety.". However we know that its what we do afterwards that makes all the difference to them achieving their full potential. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Very easy, nothing to hard. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Amongst other general interview questions, I was tested on what do acronyms stand for. How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. )- Exhale. las molestias. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Interviewed through hireview app. This question challenges you to think about how you act as a leader in your daily life. We completed the project three days ahead of schedule. The higher priority tasks, I complete first. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . You have likely gained many valuable skills in your career. Please fill in the following fields with proper details. You can't always predict what they may say, and you also can't always predict how you might feel in response. Disculpa I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. My high grades and great discipline will make me a strong fit for this role with Dnata. dnata Airport Operations My criminal record is clean as is my drivers' abstract. dnata is one of the worlds largest air services providers. We do this by creating interview questions that we think you might be asked. P.O Box 522, Flight Catering ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. The first interview at dnata. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. | . The process took 3 days. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, All Qa realated question manual test cases, Its all about situation. This question can be a tough one because everyone wants to be liked and considered personable. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Are you able to be productive in any environment? United Arab Emirates United Arab Emirates, Tel:+971 4 3166666 enva un correo electrnico a We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Just yesterday I headed up the installation of a new software module. Dubai This site uses cookies. Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. - What is the company's primary goal for this position in the next 12 months? "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} United Arab Emirates, Vice President, Commercial & Business Development The recruitment coordinator immediately called for an initial interview after passing the paper screening. This question is not an opportunity to complain about your previous job or company! Questions were about math, eye sight, english Grammer and passages but very tricky. ", "Stress is part of any demanding job, and I embrace it to the fullest. Offering ground handling, cargo, travel, and flight catering services in 35. I applied through college or university. the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . My dream would be to earn a leadership role with Dnata down the road.". Questions were about math, eye sight, english Grammer and passages but very tricky. All of this makes you stand out from your competitors.". To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. First, we get everyone off to a common start. Dubai Philippines, {%selectedMarker.primaryContact%} This allows us to improve and customize your browsing experience.