good fish, but not near big enough to break a rod. As I was afraid, I was referred back to Loomis, they said Loomis would not allow them to exchange it at the store. Woodland, Washington 98674. While fighting a small fish, the rod shattered in my hands, breaking into 3 pieces. You may choose more than one. 1359 Down River Drive. All rights reserved. I just keep the loomis shipping tube so I will have it to send the next one back in. Our Xpeditor Service is a no-fault, no questions asked replacement program designed to get you back on the water fast (U.S. And Canada customers only). Your previous content has been restored. For all other requests, please select the appropriate contact from the above and all Customer Service related matter, please contact our Customer Service via Live Chat or by calling 1-855-256-6647, Home What happens if the rod becomes 20 years old and they dont make it anymore? Yes, the $50 is a lifetime deal and it's also my understanding that no receipt is required. Send them the rod with $20 and you will get a brand new one to replace it within a couple of weeks. I'd heard good things about Loomis customer service and learned first hand today that it lives up to billing. It's a fee based warranty program that allows you to get a new rod rather quickly and for pretty much whatever reason. For driver complaints, please call 800.327.4677. mheichelbech My Fenwick lost the last 3 at the tip on 08/02. Interesting how that works.if your willing to pay for something your supposed to get as part of the promise when you buy the product, all of sudden everything operates like it should. Sorry, but the page you are looking for doesn't exist. Copyright 2023 Loomis Armored US, LLC. It's just been my experience for the last 25 years including up until 8 months ago, every time I've had even the smallest issue it's been taken care of quickly. All rights reserved. These facilities are not open to the public! If you have an account, sign in now to post with your account. 610.374.4040, Press Release: The Loomis Company Donates Gift Cards. 1-877-549-3638 and a technical support analyst will be available to assist you with Doing so unlocks access to our comprehensive Xpeditor replacement program and other warranty options should you require support in the future. Nor may it be copied, published, rewritten, or redistributed. The Loomis Company, headquartered in Berks County, PA, is one of the top 100 diversified insurance brokers in the United States. We love our customers, so please feel free to visit us during normal business hours. I am not at all indifferent to the impact of COVID. I cannot see any kind of commitment to the customer by Loomis. Mark Perry 67,661 Final score: No. Contact us. For full terms, details and instructions on starting a claim, follow the link above. Transition and implementation support is in place to assist and alleviate issues during transitions to Loomis services, whether you are new to the industry or just new to Loomis. We are in a unique situation that creates chaos. gatlinburg civil war museum; premarital counseling grand rapids, mi. A legendary reimagination of an iconic series of actions, the G. Loomis NRX+ Jig and Worm Casting Rods draw from more than forty years of technology, innovation, and design to meet the performance demand of today's avid bass angler. Loomis Flooring USA 5825 Horseshoe Bar Road, Loomis, , Loomis Development is actively seeking raw land to purchase for the development of lifestyle homes and thriving communities. For billing or invoice related questions email click You can post now and register later. I wouldnt buy another Loomis rod if it automatically set the hook. Email * Phone * I am interested , We have received your contact form submission. Our Xpeditor Service is a no-fault, no questions asked replacement program designed to get you back on the water fast (U.S. And Canada customers only). Box 219594 Kansas City, MO 64121-9594 (800) 633-3330 Contact Us Headquarters Loomis, Sayles & Company, L.P. One Financial Center Boston, MA 02111 (800) , See Also: Contact Support Preview / Show details, Contact Us Better yet, see us in person! For complete details on G. Loomis' limited lifetime warranty and the Xpeditor Service, how to register the rod, initiate a claim . But, it should be able to lift a one pound fish, glad they saw my point and shipped out a new one at no charge. Is the $50 replacement policy a lifetime thing? G. Loomis rods are covered by a Limited Lifetime Warranty against non-conformities in workmanship and materials for the life of the original owner. With an extensive in-house IT and development team, we have the means to develop proprietary platforms to manage and improve how we service our customers. Have a question about your policy? with a Customer Service Associate, Live chat hours: Monday - Friday 10:00-19:00 Eastern, Customer Service 1-855-256-6647 Loomis customer service is second to none. For full terms, details and instructions on starting a claim, follow the link above. That's too bad for you. Out of curiosity I called Dobyns and St. Croix with the following results: - Dobyns - my call was answered immediately - the rep stated that returns are processed typically same day or next day and entire process takes 2 weeks max. Please note: applicable product discounts will be displayed in the cart. Display as a link instead, "If it does happen, call the G. Loomis toll-free customer service line (877-577-0600), and our staff will walk you through the process. https://t.co/RBzCkjIPCx, 2021 The Loomis Company - St. Croix - my call was answered after a 5 minute wait (they do provide a call back option), and stated to be less than a month. sentiment_satisfied sentiment_neutral sentiment_dissatisfied G-Loomis Inquiry Form Please fill out all the fields and click Submit You can do an expedited shipment for like $50.00 and they will go ahead and ship you a new one before they get your broken one. It is not prejudicial to state the facts of what happened and the results of those actions. 201 Westcreek Blvd Box 7011 Wyomissing, PA 19610 Phone 610-374-4040 Fax 610-374-6578 [emailprotected] See All Locations The Loomis , See Also: G loomis customer service Preview / Show details, Contact us. "If it does happen, call the G.Loomis toll-free customer service line (877-577-0600), and our staff will walk you through the process. Every thing in between too. I hear you. I had a small bass on my Loomis dropshot rod, and it broke about a foot below the tip as I was lifting the fish into the boat. I also understand that to get the extreme sensitivity out of these rods and from other comparable brands you typically have to expect to give up a little durability. Loomis Express has what it takes to be your Canadian shipping partner, with a wide range of Domestic and Export services to get your packages wherever they need to go. , , , 96 : KMS 2022 23 , , , : , Get subsidy to buy machinery and equipment | , 3 . 850 N. Park RoadP.O. Following the call, I immediately received an email stating that my replacement rod was expected to ship on June 24 (already a week in the past). Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. You may get lucky and get the new version. Brampton, ON Canada, L6T 5S6. I really dont like complaining and would much rather postabout how great something is. Loomis customer service. Be the first to hear about products releases, news and events. I actually rarely post bad reviews. my 2 cents. banker-always fishing 69,891. Clear editor. Messages 22 Reaction score 10. Hopefully I'll get it by then, but even if I don't it's nice to pass along a positive customer service story. For immediate assistance simply click on the live chat button to start a conversation with a Customer Service Associate Live chat hours: Monday - Friday 10:00-19:00 Eastern Customer Service 1-855-256-6647 Outside of Canada please call 1-905-460-2530 Our call centre hours are: Monday to Friday 08:00 to 20:00 Eastern, Quebec 08:00-17:00 Eastern Our contact details are: G.Loomis 1359 Down River DrWoodland, Washington 98674 Phone: , Loomis International (US) LLC 130 Sheridan Blvd. It was as much about the indifferent attitude by the representative. Its only $20 if you have the time to wait on it, Gloomis rocks love the CS have only had to use it twice hahahah. it states in thier policy they will match it up with the most closely rated rod they have. styled components as prop typescript; indie bands from austin, texas; dr pepper marketing strategy; barking and dagenham hmo register; famous belgian chocolate brands Our customer-support hours are from 6:30 AM to 11:30 PM CT every day (including holidays). Address: 1458 White Oak Drive. any of our electronic shipping systems. Regardless of the situation, there is a dedicated support or account resource ready to help. Our technological advancements enable us to serve clients internationally. I have a part from Daiwa that is delayed about three months. 850 N Park Road . The Loomis company has established satellite offices in New York and Florida. 2 Bridgeport 44. Please enter a valid Bill To Account or PIN. The Loomis Company, headquartered in Berks County, PA, is one of the top 100 diversified insurance brokers in the United States. This material may not be posted on another website. JetSure is the only AOG insurance solution available today. Visit our Support Centre. Search all available positions or learn more about eligible benefits. A legendary reimagination of an iconic series of actions, the G. Loomis NRX+ Mag Bass Casting Rods are built with the most advanced technologies, construction processes, and componentry with an emphasis on universal actions and tapers to give anglers the all-around performing rods. gloomis replaced it no problem, i just had to pay the shipping. Contact Loomis. Sorry, you need to enable JavaScript to visit this website. This is critical. Have you , See Also: Customer Service Preview / Show details, Loomis Sayles Funds P.O. They transferred me to a manager who said that usually they only replace a rod at no cost when there's a defect and that typically happens during the first couple of months of ownership, but they would go ahead and do my first replacement for free. etc. I don't know if other rod manufacturers are in the same boat or not but this is not what I expected. I agree it should not break in the first place, that's why I stressed to them that I did not want to have not even a penny out of my pocket for a replacement and they agreed. Derek 67,919. Write us at: National Customer Service. Register your G. Loomis rod within 30 days of purchase. . Contact Us, Have a question? Brampton, ON Canada, L6T 5S6. That's what we call going the extra mile. "We completely understand the frustration anglers experience from either a defect that . It was an older CBR series rod. When Florida shut down down the hotel industry for the month of April we worked 18 hour days 5 days straight to refund peoplesdeposits as soon as possible, re-booking. If you are considering purchasing a G Loomis rodyou may want to factor this into your equation. Took it fishing a few weekends ago. In the case of man-made of natural disasters, we maintain constant lines of communication with customers through the activation of our Business Continuity Plan. Monday, December 14, 2020. A career at Loomis comes with many advantages. We are experiencing delays in parts of Canada due to weather. View customer complaints of G Loomis Inc, BBB helps resolve disputes with the services or products a business provides.