I'd be in two minds about renewing my membership next year. Stockton On Tees - AVOID!! Understandably very angry!! Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. No matter how many times I try to contact them I never get a response. In the meantime, they have been taking money out of my account. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. | Read 21-40 Reviews out of 264 Gym is always clean and range of machines is good. | Read 241-259 Reviews out of 259. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Maybe they could squeeze in another floor mat area near the gym balls. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. We use dedicated people and clever technology to safeguard our platform. Your experience matters. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . The gym did not respond to my complaint. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. We also ensure all reviews are published without moderation. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Totally disgusted with the service offered with no thought or effort of building a customer relationship. We also ensure all reviews are published without moderation. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They now refuse to refund monies taken. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Anyone can write a Trustpilot review. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! If you like swimming, prepare to be hugely disappointed! Would definitely recommend to a friend especially with the ladies only facility. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Absolutely flabbergasted of the audacity and attitude she had with me. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. They now refuse to refund monies taken. Voice your opinion today and hear what 263 customers have already said. !What a disgrace. Staff were non empathetic and unhelpful following the incident. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! I was asked if Id like to suspend or cancel my membership. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. No on-duty lifeguard (is this actually legal!!!). DEFINITELY AVOID TruGym and Harlands. However, you are likely to be ignored. Published on: January 2, 2023. False advertising! I have been trying to contact them for a refund for months and have been completely ignored. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . I have paid for a year's membership through GymFlex and have no idea how to get my money back. Needs improving but here is hoping it gets there! LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Good luck TruGym you are going to need it! | Read 81-100 Reviews out of 264 These companies sure know how to work the direct debit magic to help themselves and rip of people. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Your experience matters. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. It would also be good to have some hit classes in the morning at 6. Here are 8 tips for writing great reviews. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. the gym is very clean, the staff are very friendly and always up for a laugh! I tried to speak to the gym they said there was nothing they could do. The changing rooms are always clean and the same for the showers! Dont join the gym. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. But the other equipment makes up for it. Join the 266 people who've already contributed. Otherwise I would give it a five star rating. How many stars would you give TruGym? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Your experience matters. It was ideal as there is a Friday class at 5:30. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. because of this I was able to cancel my contract. THE WORST customer service i have ever had the misfortune to encounter. I bought a membership 4 years ago. 2023 Trustpilot, Inc. All rights reserved. 14 Customer Service Resume Examples for 2023. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Plus side, plenty of cardio equipment. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Correction: non-existent customer service. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Bit apprehensive being a female in my 50s. They are still charging me 6 months later and now have sent me a bill for over 50!!! The gym in Luton in Parkstreet are forever changing staff . Find out how we combat fake reviews. Great equipment and when broken is fixed quickly. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? The toilets are extremely dirty as well as the showers. Anyone can write a Trustpilot review. Training and fitness levels catered for the individual. Management ineffective and ambivalent. Verification can help ensure real people write reviews about real companies. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. info@gurukoolhub.com +1-408-834-0167; trugym customer service. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. 2023 Trustpilot, Inc. All rights reserved. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. 0 star! woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Very shocking, and it looks like I'm one of many many cases. Cancelled after one year membership. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. How many stars would you give TruGym? After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. townhomes for rent in pg county. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! Needs airing conditioning throughout the gym. It goes against our guidelines to offer incentives for reviews. Totally disgusted with the service offered with no thought or effort of building a customer relationship.