Please help before someone gets hurt. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. In the aftermath of a major storm, be aware of hazards presented by downed power lines. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Can you please send us a Modmail message with your first and last name and full address? Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. See how you can save when you add Comcast Business Mobile or add a new line. How to report a down or damaged CenturyLink line. I hope youre having a great week so far! I hate to hear this has been your experience and would love to investigate this for you! Who do you call for a downed cable line? 1. New comments cannot be posted and votes cannot be cast. Then it tells me it can help me better if I sign in. This website is using a security service to protect itself from online attacks. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Jacksonville, Florida Area. came out and verified that it isn't live. There may be a 60 day notice cancellation fee for your service. Usually 911 dispatch has unlisted numbers for utilities. We've had a downed wire touching our building for about two months at this point. If the IP address resides on the Comcast network. X | `>`. Genius. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. A tree in my back yard has two large branches resting on the phone/TV cables. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. How do I report this? Don't touch a downed power line or other equipment. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. We have made changes to keep employees safe so response and call times may be longer than usual. This website wants shut https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Privacy Policy. Call us anytime at. If youve got a free afternoon, you can run the cable yourself and save some money. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Sound the horn, roll down your window and call for help. Press question mark to learn the rest of the keyboard shortcuts. Click Continue. It's not the power line and I don't think it's the regular cable either because there's no service outage. I need someone to come out and fix it. That person will tell you who the city's contact is in the Comcast governmental affairs office. Hi, @user_af7a95. Electric Lines that run from the utility pole to your residence. Then, call PG&E at 1-800-743-5000. Ask for the Comcast liason. Press 0 a lot. A recent storm brought down a tree which took down one of the above ground cables by my house. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. We have made changes to keep employees safe so response and call times may be longer than usual. We can assist you with getting a ticket opened to let our amazing local team know. Hello there! You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I explained this to the rep when I called to cancel. Click to reveal You can report an issue by going to the Xfinity Status Center. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Massive outages do occur because of problems such as storms, floods etc. If you have questions about your services, we're here to answer them. @XfinityThomasChow long does it take for someone to reply? Question: Does Comcast Hve To Repair A Cut Cable Line. Welcome to the Xfinity community! New comments cannot be posted and votes cannot be cast. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. We've had a downed wire touching our building for about two months at this point. No worries, Our team can definitely help right here! If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Whenever there is an outage, your first step is to report it via email or twitter. Please send us a PM with your first and last name, as well as house numbers to your service address. Make sure you are signed in with your Xfinity credentials. Select Start Troubleshooting to begin your modem restart. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Comcast does not do tree trimming. Payments are posted to your account after 5:30 p.m. on the day they are received. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Type your message in the text area near the bottom of the window 5. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Thanks! Should you experience further issues, please create a new post. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. How do I report a downed telephone line? What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. We have all the tools to help with your cable line and make sure it gets taken care of. An official employee, such as myself or whoever is first available, will respond. Don't worry, we'll never do that as it might cut into our profits for the quarter. Performance & security by Cloudflare. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Call 911, which will get the FD out to asses the wire (s). First Call 9-1-1. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. We truly appreciate you taking the time to reach out to let us know about a downed wire. Verizon Business customers. Our community is your official source on Reddit for help with Xfinity services. 115.124.120.233 I would like to report down wires in my back yard for the second time. 3.) God forbid this huge company actually provide a phone number where you could talk to someone. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Call BGE at 1-877-778-2222 to report any downed electrical lines. I really appreciate you being a member of the Comcast Family! I also appreciate you taking a moment out of your day to reach back out to our team! Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Report an issue Select Chat. Press Enter to send it. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. The easement at my back property line has poles with electric and utility lines. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Asking on behalf of my place of business. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Say "No account." 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages This post was marked as solved. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. A drop-down list appears. Our team can help get that line raised. Can you direct message your name and address? Call 800.288.2020. For more information, please see our You can also request a call at a time that fits your schedule. Then, call PG&E at 1-800-743-5000. Please send us a direct message to "Xfinity Support" with your full name and address. For your safety, do not touch or move the downed line. The tubing will start to shrink almost right away. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. I called but only received voice mail. Don't touch anything or anyone in contact with a downed power line. If you absolutely need to have it removed, consult with an electrician before doing so. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. How much notice do you need to give Comcast to cancel? Call 800.288.2020 . I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. An official employee, such as myself or whoever is first available, will respond.
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