The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. They said it would take up to 30 days. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Privacy Policy | All eligible Settlement Class Members will receive an award upon submitting a valid claim. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. "If you have tickets to a show that is postponed, you will be able to select your refund . In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. StubHub has not responded to the lawsuit. They're upset StubHub is refusing. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. According to the filing, McMillan purchased two tickets to an NHL game in early March. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. I only hear that events will be cancelled if there are not enough performers. Never received email and Stubhub charged me $288 for not delivering. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Unsubscribe easily. You must contact the I purchased tickets via StubHub for a concert 3 months in advance. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. All Rights Reserved. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. But these are unprecedented times.. It also points to a recent spike in e-ticket sales, which increased ticket prices. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. In March 2020, as the scope . I will (apparently) receive a refund, but the damage is done. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. I chose CC. 19. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . StubHub is the world's top destination for ticket buyers and resellers. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Add me too please! Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. FALSE. Be the first one to find this review helpful. Copyright 2022 Consumers Unified LLC. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Do You Have to Pay Taxes on Lawsuit Settlement Money? StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. StubHub is an eBay company that began selling and reselling event tickets in 2000. I will never use this company again to buy or sell tickets. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. drug injury lawsuits and product liability lawsuits. Top Class Actions is a legal news source We aim to provide readers with the most up-to-date information available about today's consumer products and services. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. 01-21-2022 10:07 AM. Should You Become a Constitutional Lawyer? Corrado Rizzi is the Senior Managing Editor of ClassAction.org. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Never got my refund, asked for compensation and never anything. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. I am not paying for this $500 nonsense. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The company reportedlydoesnt have enough liquidity to honour these requests though. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. Who should shoulder those cancellation costs? Its policies are not just designed to protect consumers. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. Combined with viagogo, we now span 90+ countries around the world. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. The suit also calls for a return of customer trust. And the seats they offered were listed for $30 less than the ones I purchased. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. At the time of this writing, nothing has been proven in court. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. But the company does not need to comply with the law to avoid liability. Day of the event, I downloaded the tickets only to find they were for the wrong event. Ive used Stubhub for over 4,000 transactions. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Then he retracted, saying that there doesn't seem to be any tickets left for the game. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. I want my damn money from the purchase of my tickets!!!! Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. This is a major change for the ticketing industry. Never again StubHub. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. The NHLs suspension caused a spike in the number of e-tickets sold. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Please use any other ticket resale company this one doesn't care about their customers. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. The company is accused of failing to resolve complaints from tens of thousands of customers. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Less than two weeks later, StubHub amended its policy. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Furthermore, is there a class action suit against Ticketmaster? This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. Those with tickets to canceled events will get a credit of 120% of the purchase price. If I could give zero stars I would. The court ordered the company to refund customers if the event was canceled and refund them in full. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. Get buying tips about Ticket Websites delivered to your inbox. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Emily Walsh. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. The new policy offerers a coupon. Things You Should Know. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . However, it will likely face a significant amount of litigation. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. At the same time, buyers expect immediate refunds. If you sell on Stubhub they will waive the sellers fee. The suit was filed in error, according to the plaintiff. With the complete shutdown of large gatherings, countless businesses are being impacted. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute In this . The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. But, as an alternative, the 120% off coupons were also . If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. The suit also calls for a return of customer trust. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. I was denied my request for a refund. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). He has prosecuted a variety of consumer protection and complex employment cases. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Same seats wrong game. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. 2. All Rights Reserved. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. While the shows are postponed you are in limbo. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. All Rights Reserved. Fan rewards: I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. Mobile app: Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. Click. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. I found out they listed under a wrong account. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. For Daddario, that price was $6,200. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. The complaint was reportedly filed by a Wisconsin man named. Sign me up! 12/29/2022. It is the world's largest ticket marketplace. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. BOSTON . As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. I purchased six tickets to Hamilton on 12/1/21. The company then changed its policy to cover these situations. The company has yet to comment on the lawsuit. Please add me I lost roughly $600. A California state court authorized the notice. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. CEO Baker is just another crook collecting money he never earned. The first person I spoke with said that the tickets had been sent. The MDL transfer order can be found here. 1:00. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. No refund or voucher has been offered. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. 24/7 customer support: This field is for validation purposes and should be left unchanged. THEIR GUARANTEES ARE A LIE. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. All of these happen in 10 minutes. The Daily Journal named her a Top Woman Lawyer in California for 2021. FanProtect Guarantee: The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. There is a chance that StubHub will settle the case in the future. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. Sep 15, 2021, 1:28 PM. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. I listed tickets on StubHub, which I had done on multiple occasions. Paul Sawers / VentureBeat . Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. StubHub is doing this as opposed to providing full refunds for canceled events. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. Sign up for ClassAction.orgs newsletter here. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. The coupon, of course, expired in 12 months. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. Entertainment industries have seen every event canceled or postponed for a foreseeable future. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you.
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