Ticketek routinely mismanages ticket processing which should be simple. Tickets can be purchased via our website here, or over the phone on 1300 722 515. Ticketek Terms and Conditions of Sale. I would still like my tickets mailed to me at my overseas address, is this possible? Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. Replacement cards cost $10. They will be assigned the seats nearest the original purchaser. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. You can access specific privacy information for Friend Spotter . {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? An Ed Sheeran fan shared a screenshot of their Ticketek message. <> How do I add my mobile tickets to my Ticket Wallet? My tickets have not arrived after a reasonable amount of time, what do I do? If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. Venue/City Box Office - collect tickets when you arrive in New Zealand. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. The original expiry date still applies to any balance remaining on your voucher. Set up your My Ticketek account, or check the details in your existing account. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. Held seats are sold on a first-in basis. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. For security purposes, you must still enter your password when purchasing or updating your account details. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Postponed and Cancelled Events. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Some events may have a Family ticket which includes 1 Adult and 1 Junior. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Why does Ticketek want to access my Facebook details? We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Can I still access the full site on my phone if I need to? What happens if my tickets do not arrive in time? When can I request a refund if I have purchased Refundable tickets? Check you can log in and have your passwords ready. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. ) Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . No, we cannot refund the additional charge for the Refundable tickets. The user will not be able to view the ticket. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Will I be required to pay to reserve a seat? If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; Can I use a device larger than a mobile phone (e.g. To do this, please check the 'keep me signed in' box when you log in. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season On some occasions seats are released closer to the event. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. stream How can I get Ticketek to sell tickets to my event? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. If an event is cancelled or postponed you will need to contact Ticketek for a refund. How long are Ticketek Gift Vouchers valid for? Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. How do I arrange for a new membership card to be sent out? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. endobj If you have purchased concession tickets, you are also required to present a valid concession card. My Ticketek Gift Voucher has no Voucher ID? The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Invitee B purchases the two seats they were assigned at step (b). https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. No, refundable tickets can only be selected during the original purchase. Do I need to be logged in to see 'My Events' and if so how do I know? You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. We do not send tickets to PO Boxes or business addresses. Where can I find my AFL Membership number? Do I have to save my credit or debit card details? Choose the best delivery option that suits you. In most cases, a GA ticket is a standing floor ticket. How do I update my credit or debit card details once they have been saved? When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. www.accc.gov.au. Ticketek's Group Bookingscan help you plan your next excursion. What is my online AFL Membership account? Who is entitled to a concession or child ticket? The obstruction varies in different venues. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. Can I delete the details of my saved credit or debit card? Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. How do I request a refund if I have purchased Refundable tickets? On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. What are the reasons I can request a refund if I have purchased Refundable tickets? If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. Can I request a refund if I accidentally selected the Refundable tickets option? If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. What if I enter my Voucher ID incorrectly online? Juniors aged 7-14 years are entitled to purchase a junior ticket. Tickets will not be issued to persons other than the credit/debit card holder. If there is no connectivity at the venue, can Passbook tickets still be accessed? So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Please comply with any stated ticket limit for this event. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Will the event be reserved seating or general admission. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Methods of collection and/or delivery will be available when choosing your collection/delivery details. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. However, some events will have unreserved seating where it is first in, best seats. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. What if I need accessible seating? Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. You might find the following websites helpful if you want more information about ticket scalping: If you arrive late, you may not be admitted until a suitable break in the event. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am By clicking this link, a web page will be displayed containing your ticket. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. You will need to provide some form of ID so that the staff can access your Ticketek account details. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Invitee A starts purchasing two seats from hold. There are no guarantees. How can I find AFL Membership on a match day? Refunds, Payments and Exchanges. You must allow adequate time for collection or delivery of tickets. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? The Payment Form will display detailed information on your ticket purchase. Have more questions about Ticketek Gift Vouchers? The example above is for an adult barcode. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Please keep an eye on your AFL Membership ticketing emails which will include your barcode.
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