The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. They may be needed if you wish to make a claim. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. You have a guaranteed booking with us and with one of our trusted premium suppliers. Save. This one doesn't really need an explanation. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Free cancellation up to 48hrs before trip. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. 2023 Wisecars. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Trustpilot is assessing this review in accordance with our flagging process. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Wisecars is not liable for services or bookings not full-filled due to force majeure. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Even a basic insurance. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Your browser settings can be set to inform you before receiving a Cookie. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Wisecars believes in protecting your privacy. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Dear Allan,Thank you for sharing your customer service experience with us! However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Wisecars employs limited use of cookies for your safety and does not store any personal data. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Dear Sara,Thank you for contacting us! Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Wisecars Protection Package ensures that you are protected should anything go wrong. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. So far I have found the experience of renting a car on this site to be very easy. Amendments can only be made up to 48 hours before the pick-up time. Please note that all additional drivers must also show a valid driving licence at pick-up. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. The Car Rental Company must give its consent to repairs and replacements. Very easy process and had the best price on the internet. There rating is probably false and it never mentioned a basic passage. What's Wisecars' cancellation policy? If you choose to pay for the service using a credit card, your credit card details are not stored by us. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Alternatively, just sign in or register using your Google or Facebook account. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. In most locations, the minimum renting age is 21 years. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. All rights reserved. Please note, it is your responsibility to provide all the above-mentioned documents. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Yes. Please read carefully the terms of the Car Rental Agreement before signing it. Expired or provisional licences will not be accepted. Wisecars does not own any physical locations or offices. All cancellations outside of the aforementioned timeframes will not be refunded. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. What's Wisecars' cancellation policy? If you cannot find the confirmation email, please contact us via our website. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. There are too much additional insurances taxes etc. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Wisecars is an online vehicle rental broker. Please read carefully the terms of the Car Rental Agreement before signing it. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. I attempted to rent a car from them for a few days for $535. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. 8 Feb 2023. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Wisecars is not liable for services or bookings not fulfilled due to force majeure. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Keep copies of all relevant documentation you are asked to complete. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Email Protect your account with two-step authentication rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Please keep in mind that any changes that you make to your booking will probably change the rental price. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. All this experience and expertise is aimed to ensure you get the best experience. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Dominik B was very helpful and nice.However the site is not the best. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. You will find the telephone number in the Car Rental Agreement. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Seamless booking experience and great price compared to all other websites. It is highly recommended to call the police even for the smallest of damages. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Powered by, We use cookies to give you the best experience. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. All bookings include free cancellation up to 48 hours before the pick-up time. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. provided by the customer's credit card company. The Car Rental Company must give its consent to repairs and replacements. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Read more from https://www.wisecars.com/en-us/reviews. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. I had rented cars for myself and others through Wisecars many times. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Replies to negative reviews in < 24 hours. Your voucher is normally issued 48 hours before the pick-up time. Garantljuk, hogy minden rtkels vals. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. All related documentation must be kept if an insurance claim is submitted. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. You can also find this information on the confirmation voucher. If not, you will need to purchase the cover at the car rental company counter. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance.
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